When in doubt, pray.
November 18 2012
The importance of customer service in the digital age http://t.co/guHeJIGs via @martinjonesaz
November 19, 2012
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The importance of customer service in the digital age | Cox BLUE
Customer service has evolved significantly since the emergence of multinational, web-based companies. Instead of in-store returns or other traditional avenues of consumer feedback, the bulk of customer-business communications is now centered around the internet. This doesn't mean, however, that e-commerce companies can afford to ignore customer feedback.
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