When in doubt, pray.
December 19 2012
How to Improve Your Social Response: 3 Lessons Learned http://t.co/qpvyFyZk via @MeganLeap
December 20, 2012
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How to Improve Your Social Response | OMI Blog
In a world of instant gratification-obsessed customers, Twitter is rising in popularity as a medium for seeking service. One recent report even found consumers expect a response within two hours. To this end, I conducted a research project recently meant to assess whether companies have started to prioritize providing customer service on Twitter.
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