When in doubt, pray.
December 19 2012
Customer Experience Design: The Zappos Experience http://t.co/SUNYFr3e via @adamtoporek
December 19, 2012
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Customer Experience Design: The Zappos Experience
posted by In a few short years, Zappos has become known as one of the bellwether brands of customer service. I could write a whole book on how Zappos has risen to such great customer service heights (and others have); however, I want to take a look at one little slice of the Zappos experience: the customer experience created by the almost flawless user experience design of Zappos.com.
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